Privacy Policy

Information We Collect

We may collect personal information you provide directly to us, including:

• Name
• Email address
• Phone number
• Mailing address
• Reservation details
• Payment and billing information
• Arrival and departure dates
• Room preferences
• Guest names
• Special requests
• Dietary, accessibility, or service-related needs you choose to share
• Messages sent through our contact forms, email, WhatsApp, or other communication channels

We may also collect information automatically when you use our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the site
• Referring website
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Respond to inquiries
• Process reservations
• Manage guest stays
• Send booking confirmations and pre-arrival information
• Provide customer service
• Process payments
• Improve our website and guest experience
• Send marketing emails, offers, or updates when you have opted in
• Analyze website traffic and booking performance
• Comply with legal, tax, accounting, and regulatory obligations
• Protect the security of our guests, property, website, and business

Reservations and Payment Processing

When you make a reservation, your information may be processed through our booking engine, payment processor, or other hospitality technology providers.

We do not intentionally store full credit card numbers on our website. Payment information is handled by secure third-party providers according to their own privacy and security practices.

If you book through a third-party platform, such as an online travel agency, that platform’s privacy policy will also apply.

Cookies and Website Tracking

Our website may use cookies and similar technologies to help the site function properly, understand how visitors use the site, improve performance, and support marketing or advertising efforts.

Cookies may be used for:

• Website functionality
• Analytics
• Booking engine performance
• Advertising and retargeting
• Remembering user preferences

You may be able to manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

Marketing Communications

If you sign up for our email list or choose to receive updates, we may send you occasional emails about Casa Del Perro, special offers, seasonal updates, experiences, and property news.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

We do not sell your personal information to third parties.

How We Share Information

We may share your information with trusted third parties when necessary to operate our business and provide services to you, including:

• Booking engine providers
• Payment processors
• Website hosting providers
• Email marketing platforms
• Analytics and advertising providers
• Property management and guest communication tools
• Professional advisors, including legal, accounting, and tax advisors
• Government, tax, regulatory, or law enforcement authorities when required by law

These third parties are only permitted to use your information as needed to provide their services or comply with legal requirements.

International Data Transfers

Casa Del Perro is located in Mexico and may serve guests from the United States, Canada, Mexico, and other countries. Your information may be processed or stored in Mexico, the United States, or other jurisdictions where our service providers operate.

By using our website or providing your information, you understand that your information may be transferred and processed outside your country of residence.

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, booking system, or internet transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including reservation management, guest service, legal compliance, accounting, tax, fraud prevention, and business recordkeeping.

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion or cancellation of certain information
• Object to certain uses of your information
• Withdraw consent for marketing communications
• Request information about how your data is used or shared

In Mexico, these are commonly referred to as ARCO rights: Access, Rectification, Cancellation, and Opposition.

To exercise your rights, please contact us using the information below. We may need to verify your identity before responding to your request.

Children’s Privacy

Our website is not directed to children. We do not knowingly collect personal information from children without appropriate consent.

Casa Del Perro does not generally allow children except in connection with approved private buyouts. If we become aware that we have collected personal information from a child without proper consent, we will take appropriate steps to delete it.

Links to Other Websites

Our website may contain links to third-party websites, booking platforms, maps, social media pages, or other services. We are not responsible for the privacy practices or content of those third-party websites.

We encourage you to review their privacy policies before providing personal information.

Updates to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after changes are posted means you accept the updated policy.

Contact Us

For privacy questions, requests, or concerns, please contact us: